Cleaning professional reviewing a client checklist in a bright Alpena Township home

Privacy and trust

Privacy Policy

Lori's Clean Service respects the information you share when you arrange cleaning services in Alpena Township and nearby communities.

Clear terms matter.

Effective: January 1, 2025 Last reviewed: January 1, 2025

01 / Information

What we collect

We collect the details needed to answer your request, schedule a visit, and provide the right cleaning team.

Contact details. Your name, phone number, email address, and service address.
Booking details. The cleaning type, preferred date, property notes, access instructions, and requested frequency.
Payment details. Payment information handled through our payment provider. We do not keep complete card numbers.
Site information. Basic device, browser, and page-use data may be collected when you visit our website.

Customer booking a residential cleaning appointment at a kitchen table with service notes nearby

Cleaning professional preparing supplies beside a tidy office reception area

02 / Use of information

Why we use it

Your information helps Lori's Clean Service make practical decisions about your service.

Appointments

We confirm bookings, send appointment messages, and handle changes or cancellations.

Service planning

We use property notes to prepare for residential, office, deep, and move-related cleaning.

Records

We keep transaction and service records for accounting, support, and legal duties.

Replies

We respond to questions and follow up on feedback about a completed visit.

03 / Sharing and retention

Lori's Clean Service does not sell customer information.

We share only what a provider needs to do its job. This can include a booking platform, payment processor, email or text service, website host, accountant, insurer, or professional adviser. Providers must protect information and use it for the agreed service.

We may disclose information when a law, court order, safety concern, or fraud investigation requires it.

How long we keep records

We retain information while you have an active service relationship and for the period needed for tax, insurance, dispute, and legal records. We securely remove or anonymize records when they are no longer needed.

Organized cleaning service records and a locked laptop on a professional office desk

04 / Your choices

You can ask about your data

You may ask us to review, correct, or delete personal information, subject to records we must keep by law.

Ask what personal information we hold about you.
Correct a name, phone number, email address, or service detail.
Request that we stop optional marketing messages.
Raise a concern about how your information was handled.

We may need to verify your identity before completing a request.

05 / Protection

How we protect information

We use reasonable administrative, technical, and physical safeguards for the information we hold. Access is limited to people and providers who need it for service, payment, support, or business records.

No online system can promise perfect security. Please avoid sending sensitive financial details through an ordinary email or website message.

Website choices

Our website may use necessary cookies or similar tools for basic operation and security. Browser settings can limit cookies, though some booking features may then work differently.

Questions about privacy